Terms of Service

These Terms of Service ("Terms") are an agreement between you and Intentra Pty Ltd (ABN 14 695 419 713), an Australian company ("Intentra", "we", "us"), governing your use of the Intentra mobile application, related websites, and services (together, the "Service"), wherever in the world you use them. By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

Intentra is a wellness and fitness application for tracking exercise, nutrition, and body metrics, and for generating plans and insights based on the information you provide.

Intentra is not a medical device and does not provide medical advice, diagnosis, or treatment. Content in the Service — including AI-generated plans, nutrition targets, insights, and exercise guidance — is general wellness information only. It is not a substitute for advice from a qualified health professional. Consult your doctor before starting a new exercise or nutrition program, particularly if you have a medical condition, are pregnant, or take medication. If you experience pain, dizziness, or other concerning symptoms while exercising, stop and seek medical attention.

You are responsible for your own health decisions. Exercise carries inherent risks, and you accept those risks when you choose to follow any program or suggestion in the Service.

You must be at least 16 years old to use the Service. By using the Service, you confirm that you meet this requirement.

You sign in with an Apple or Google account. You are responsible for maintaining the security of your sign-in method and for all activity under your account. Notify us promptly at support@intentra.com if you believe your account has been compromised. One account per person; accounts are not transferable.

Parts of the Service require a paid subscription ("Premium"). Prices are shown in your local currency at checkout and may vary by region.

Purchases through Apple or Google. If you subscribe through the App Store or Google Play, billing, renewal, cancellation, and refunds are handled by Apple or Google under their terms. Manage or cancel your subscription in your device's subscription settings. Refund requests for those purchases must be made directly to Apple or Google.

Purchases through our website. If you subscribe through our website, payment is processed by Stripe. We never receive or store your card number. Subscriptions renew automatically at the end of each billing period at the then-current price unless canceled before renewal. You can cancel at any time; cancellation takes effect at the end of the current billing period, and you retain access until then. Refunds for website purchases are governed by our Refund Policy, which forms part of these Terms.

Price changes. We may change subscription prices with at least 30 days' notice before the change applies to your next renewal. If you do not agree to a price change, you may cancel before the renewal takes effect.

Trials and promotional access. Free trials or complimentary access may be offered at our discretion, convert to paid subscriptions only where clearly disclosed at signup, and may not be combined or re-used.

Consumer guarantees. Nothing in this section or the Refund Policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that you have under law and that cannot lawfully be excluded — including, where applicable, the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993, or equivalent consumer protection laws in your country of residence.

You retain ownership of the content and data you enter into the Service (meal logs, photos, workout records, measurements, notes). You grant us a limited licence to host, process, transmit, and display that content solely to operate and provide the Service to you — including sending relevant content to third-party processors (for example, an AI provider that analyses a meal photo you submit) as described in our Privacy Notice. This licence ends when the content is deleted from the Service.

How we collect, use, and protect your data is described in our Privacy Notice. We will never sell your health data or use it for advertising.

Some features use artificial intelligence to generate plans, analyses, and insights. AI output is advisory, may be inaccurate or incomplete, and is not reviewed by a health professional. The Service is designed so that you decide what to accept — AI proposes, you choose. Do not rely on AI output as medical, dietary, or professional advice.

You agree not to:

• use the Service for any unlawful purpose or in breach of these Terms;
• attempt to access another person's data or circumvent security measures;
• reverse engineer, scrape, or extract the Service's software, data, or content catalogues (including the exercise and recipe libraries), except as permitted by law;
• resell, sublicense, or provide the Service to third parties;
• upload content that is unlawful or infringes others' rights;
• use the Service to develop a competing product or to train machine learning models.

We may suspend or terminate accounts that breach this section.

The Service — including its software, design, exercise and recipe catalogues, demonstration imagery, text, and branding — is owned by Intentra or its licensors and protected by intellectual property law. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the app for personal, non-commercial purposes. No other rights are granted.

The Service integrates third-party services (sign-in providers, payment processors, AI providers, food databases, and, where you enable it, Apple Health or Health Connect). Your use of those services is subject to their own terms. We are not responsible for third-party services, and their availability may change.

The Service is designed to work offline for core logging, but some features require an internet connection and third-party availability (for example, AI features and sync). We aim for high availability but do not guarantee uninterrupted access. We may add, change, or remove features. If we materially reduce the core functionality of a paid subscription, you may cancel and, for website purchases, receive a pro-rata refund of the unused period without an administration fee.

You may stop using the Service and delete your account at any time in Settings, or by contacting us. Deleting your account removes your data from our servers as described in the Privacy Notice. We may suspend or terminate your access for material breach of these Terms, with notice where practicable. Sections that by their nature should survive termination (including 5, 8, 12, 13, and 14) survive.

To the extent permitted by law, the Service is provided "as is" and we disclaim all implied warranties not required by statute. We do not warrant that plans, targets, analyses, or other output will achieve any particular health, fitness, or body-composition outcome.

Nothing in these Terms excludes, restricts, or modifies rights or remedies that cannot lawfully be excluded, including consumer guarantees under the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993, or equivalent mandatory consumer protection laws that apply to you. Where our liability can be limited, it is limited, at our election, to re-supplying the Service or paying the cost of re-supply. Our total aggregate liability for claims not covered by a non-excludable guarantee is limited to the amount you paid us in the 12 months before the claim arose. To the extent permitted by law, we are not liable for indirect or consequential loss, or for injury or loss arising from your decision to follow exercise or nutrition guidance against medical advice.

Governing law. These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts. If you are a consumer resident in another country, this choice of law does not deprive you of the protection of any mandatory provisions of the law of your country of residence that cannot be contracted out of.

Changes to these Terms. We may update these Terms. For material changes, we will give at least 14 days' notice in the app or by email before they take effect. Continued use of the Service after the effective date constitutes acceptance.

Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of the business, with notice to you.

Severability. If any provision is unenforceable, the remainder stays in effect.

Entire agreement. These Terms, the Privacy Notice, and the Refund Policy are the entire agreement between you and us for the Service.

If you have questions about these Terms, contact us at:

Intentra Pty Ltd
Email: support@intentra.com