Refund Policy

This policy explains refunds for Intentra subscriptions purchased on our website. It applies to change-of-mind cancellations. Your statutory rights are not affected — see "Your Consumer Rights" below. This policy forms part of our Terms of Service.

Purchased through the App Store or Google Play? Your billing and refunds are handled by Apple or Google. Request a refund through their process (Apple: reportaproblem.apple.com, or Google Play order history). We cannot process those refunds directly.

Purchased on our website? This policy applies in full.

If Intentra isn't for you, tell us within 14 days of the date you are first charged — that is, your first payment, including the charge made when a free trial ends — and we will refund it in full, no questions asked, less an administration fee of $15 USD (or similar in your checkout currency). This applies to your first payment only, not to renewals.

After the 14-day window, monthly payments are not refundable. You can cancel at any time — you keep access until the end of the month you've paid for, and you won't be charged again.

After the 14-day window, if you cancel an annual subscription part-way through, we re-price the months you've used at the standard monthly rate and refund the difference, less the administration fee. A month you have started counts as a full month.

Once the months you've used at the monthly rate exceed what you paid, no refund is payable. You keep access until the end of your paid period either way, unless you ask us to end it at the refund date.

Nothing in this policy limits your rights under applicable consumer protection law, including the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993, or equivalent mandatory laws in your country of residence. If the Service has a major failure, you are entitled to remedies under those laws, and no administration fee applies to any refund we are required to provide under them.

Email support@intentra.com from the address on your account with your purchase date, or ask the Intentra assistant in the app to raise a support request for you. Website refunds are returned to your original payment method, normally within 5–10 business days.